I like the way the product is explained simply and how the product is positioned in how it would work for your business in particular.” The communication and urgency to respond to customers is stand out. “The rich insights genuinely help organisations to think and act in a more customer-centric way” “The dedication to developing, improving and maintaining a high-quality product.” “Stellar application that allows for much customization of desired feedback. “So easy for us and our customers to use!” “Simplicity and end user experience, clear and visible results that help us to drive service improvements.” “Simple to use, and makes a difference to our business” “Simple to use – both for us and our clients Very reliable Very good reporting” “Outstanding ability to connect with our customers” “It is an easy tool to use and suits our purpose perfectly.” we don’t get to filter bad reviews), it has really trued us up to providing an excellent service” “It is affordable, it is untouchable (i.e. “It gives clear, simple feedback and was very easy to integrate into our processes and to show the results to the world via our website.” “Instantly being able to get timely and real feedback from our customers and react to it quickly. Very knowledgeable and always there to support you.” Love it to bits and wouldn’t move elsewhere.” “Great customer support on top of a high-quality feedback system I have been using for years. “Gets fantastic customer feedback right onto our website”
#Top 10 email clients 2016 by subscription software
“Engagement from the company upon setup, consistently efficient resolution management, user friendly software and analytical potential.” “Easy to use, informative, clear dashboards, flexible, great personal support for any technical enquiries” “Easy to use and excellent support services” “Easy to implement and use and captures actionable insight crucial to making and keeping customers happy – supplied with first class customer service” “Ease of use, fantastic support, reliability” “Ease of use and reliable I can’t remember ever having a technical issue with it.” Typical price for a 100 agent solution: £999/mo Typical customers: Spark Energy, Bristol Water, Utilitywise, Tastecard/Gourmet Society, Parkdean Resorts, Royal Institute of British Architects, Portakabin number of UK customers using the product: Approx 50, with team sizes ranging from 10-300. We also work with our customers to identify the points in customer journeys where feedback should be collected, to maximise improvements in the customer experience.Īlso, CustomerSure’s technical team aim to surprise every person who requests support by delivering a fast response that not only fixes their problem but understands their business needs.Īpprox. CustomerSure’s consultants, all of whom have an industry background, work our customers to help set up these systems. Making feedback work takes more than a software purchase – it takes systems and training. Software implementation is often harder than it needs to be or fails completely because of poor vendor support.ĬustomerSure aims to deliver the opposite – providing as much expert support as is needed to ensure that customers see success when they choose us. What are the Unique Selling Points of the product? The platform then allows you to segment scores – by individuals or business units – perform text analysis to spot trends and provides detailed response rate reporting, so you know your surveys are making it through. The cloud platform makes it quick to set up simple surveys, connect to your existing IT systems – so surveys are sent at appropriate times – and makes it easy for you to instantly follow up on the feedback you receive, so customers are not left disappointed.Īlongside this feedback loop, CustomerSure provide powerful reporting tools – enabling you to report on your preferred satisfaction metric, whether that is Net Promoter Score (NPS), Customer Satisfaction, Customer Effort or your own in-house metric. CustomerSure is an easy way to set up a working customer feedback process, by obtaining opinions at important points in customer journeys. The Top 10 Contact Centre Technology Overall Winner 1. CustomerSureīrief overview of product: Obtaining and acting on customer feedback is one of the most cost-effective investments an organisation can make when looking to improve the customer experience and increase satisfaction and loyalty. It makes these the most impartial of all the contact centre technology awards. Thanks to the 863 contact centre professionals who voted for these awards. Here are the results of the 2019 Top 10 Contact Centre Technology Awards.
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